BOOKINGS TERMS & CONDITIONS

 
ARRIVALS
 
Please arrive 15 minutes before your treatment. Any late arrivals may result in your treatment being postponed.
 
DEPOSITS
 
To secure your appointment, a £50 (non-refundable) deposit for any treatments booked with Sandra B must be paid and is deducted from the total price on the day of treatment. If a deposit is not received within 48 hours the appointment slot will be reopened.
 
You must give us a 24-hour notice if you want to move your appointment.
 
A patch test kit will also be sent out along with instructions of use via post and must be used within at least 48 hours before your appointment.
If you can’t make your appointment you need to inform us.
 
IMPORTANT INFORMATION
 
If you have previous PMU done elsewhere you will be required to email a picture of your eyebrows to saiets@live.co.uk before booking an appointment.
Patch test kits will be sent by post, and need to be done at least 48 hours before the appointment.
 
If you are booking a permanent makeup treatment for lips or lips augmentation and you have ever had a cold sore, you must prevent it, contact your GP for medication which you will need to take before and after treatment.
If you have a cold sore, your appointment will be cancelled, and your deposit will be lost.
If you will be late more than 15 mins your appointment will be cancelled and booking will be lost.
Due to our Insurance Company policy, we DO NOT allow kids in our salon.
 
MAKE A DEPOSIT PAYMENT
 
Please note:
Failure to turn up to appointment will result in losing £50 deposit and another £50 deposit will be required to rebook.
 
Appointments can be rearranged without charge but at least 48 hours notice is required so that the appointment can be filled. Any less than 48 hours notice will result in a loss of £50 deposit and will be required to rebook.
Failure to turn up to your appointment, or less than 48 hours notice given to change your appointment will result in a £50 charge to rebook.
 
CANCELLATIONS
 
We require a minimum of 48 hours notice, wherever possible, we will attempt to reschedule your appointment. If you cancel less than 48 hours before your appointment or if you fail to arrive, you will be required to pay a cancellation fee of 50% of the total treatment cost.
 
GIFT VOUCHERS
 
Gift vouchers can be used as part or full payment for treatments. We reserve the right not to accept vouchers that have or appear to have been forged, damaged, defaced or otherwise tampered with. Gift Vouchers are valid for one year from date of purchase. The voucher recipient cannot request a cash refund for the gift voucher at any time. Gift vouchers cannot be exchanged for cash or other denominated vouchers. Gift vouchers cannot be replaced if lost, stolen or destroyed.
Phone: 07968 801281
Hailsham | Kingston upon Thames | Feltham